Frequently Asked Questions

Everything you need to know about your TIRTIR shopping experience.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and localized payment options available at checkout.

How long will it take to receive my order?

Orders are typically processed within 1-2 business days. International shipping generally takes 5-10 business days depending on your location and custom clearance.

What is your return policy?

We offer a 30-day return policy for unused and unopened products in their original packaging. Please contact our support team to initiate a return request.

Are TIRTIR products cruelty-free?

Yes, TIRTIR is committed to ethical beauty standards. We do not test our products or ingredients on animals.

How can I track my shipment?

Once your order has shipped, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.

Do I have to pay international customs duties?

Depending on your country's regulations, import duties and taxes may apply. These charges are the responsibility of the recipient and are collected at the time of delivery.